Establishing Service
New residential customers to Easley Combined Utilities have the choice to apply for service via the phone at 864-859-4013 or in person at our office located at 110 Peachtree Street, Easley, SC.
We first verify your identity by obtaining personal information about you and entering it into Online Utility Exchange. Based on the results from the report, you may then be required to submit a copy of your driver’s license and social security card. These documents along with a completed Residential Application may be submitted by:
fax to 864-644-8156,
mail to PO Box 619 Easley, SC 29641,
email, or
in person at our office.
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To sign up for business/commercial service, please contact our office at 864-859-4013.
Transferring Service
To transfer service from one account to another, the customer must first pay any outstanding balance. Our CSR will verify your identity by getting your name, current service location and the last four digits of your social security number. A $40.00 service charged is assessed and can be paid at the time of transfer or billed to the new account.
Landlord Program
The Landlord Program transfers utility services to the landlord’s account between tenants. This program is designed for landlords, rental agencies, management companies, and apartment complexes to ensure no service interruption when a tenant moves out.
A meter reading is obtained for final billing on the tenant’s account. The account will automatically default to the landlord’s name and a $20 service charge is billed to the landlord. The account will remain active, and the landlord will be responsible for all services and charges, up until a new tenant establishes service on their own account.
For more information, contact a customer service representative at 864-859-4013 or email us.
Terminating Service
Customers wishing to terminate service will be asked to verify their name, provide the current service address and the last four digits of your social security number. A meter reading is obtained for the final bill. If there is a deposit on file, it will be applied to the final bill. A forward address is required to mail the final bill and any refund from your deposit.
Budget Billing
Budget Billing is a free service that makes balancing your budget easier by providing equal payments so you will know exactly how much you pay each month.
How it Works
Your payment is calculated on the average of the previous year’s utility charges multiplied by 1.10 (which accounts for any known increases in rates or supply costs).
1.
You pay 11 months of equal payments with a settle-up on the 12th month. If you have used more energy or water than you paid, we will bill you the difference. If you’ve paid for more than you’ve used, we will issue you a check. Your future budget billing plan will be adjusted accordingly.
2.
Your monthly bill will show your actual current charges, account balance, and your Budget Billing payment amount. You simply pay your Budget Billing amount each month.
3.
Eligibility
1.
You are a residential customer with 12 months of good payment history at the same location.
2.
Your account must have a zero balance prior to plan enrollment.
Automatic Draft Payment
The Automatic Bank Draft program saves you time by doing the work of paying your monthly utility bill on time for you. It's free to sign up and you can elect to discontinue at any time. Once you enroll, your bank account or credit card is drafted for the amount of your monthly utility bill on the due date. You will continue to receive your bill each month which will indicate either "Auto Bank Draft" or "Auto Credit Card" in the Billing Summary.
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Enrollment is quick and easy.
Instructions for Automatic Draft Payment with a Checking or Savings Account:
Step 1:
Print out a copy of the Automatic Bank Draft Form.
Step 2:
Complete the form and return it with a voided check (checking) or withdrawal slip (savings) to:
Customer Service
Easley Combined Utilities
PO Box 619
Easley SC 29641
Instructions for Automatic Draft Payment with a credit card:
Option 1:
Call Easley Combined Utilities at 864-859-4013 and select Option 3.
A customer service representative will be glad to assist you over the phone.
Option 2:
Stop by our office located at 110 Peachtree St.
A customer service representative will assist you.
If you discontinue your service with Easley Combined Utilities, the final bill will be drafted unless you inform us otherwise.
Payment Assistance
There are times when due to financial constraints, a customer may be unable to pay for their utility bill. Pickens County has several non-profit organizations that offer emergency utility assistance should the need arise. Below are several organizations that provide this service. Please be aware that Easley Combined Utilities supports these organizations but has no affiliation with these organizations and has no bearing over decisions in regards to assistance with utility bills.
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